Questions patients ask before booking
Practical questions about appointments, payment and logistics are answered here. Clinical questions are answered on the page for the relevant service, next to the risks and the sources.
Appointments
How do I book?
Call or text 904-454-4937, email info@precisionmedicinejax.com, or use online booking.
How do I reschedule?
Call or text the office and we will find the next available time.
What does the first visit cost?
The new patient consultation is 30 minutes and $295. A $200 booking fee reserves your appointment and comes off that price, so the expected balance at the visit is $95.
What is your cancellation policy?
Please cancel or move your appointment at least 72 business hours ahead. With that much notice the $200 booking fee moves to your new appointment. With late notice or a no show, the fee is forfeited and a new booking fee is required.
Can my appointment be virtual?
The usual first hormone visit is in person because a lab draw is generally needed. Eligible patients located in Florida who live outside our area may be able to receive a lab kit and meet virtually, and eligible weight management visits can be virtual. Pellet therapy is always in person. Ask us and we will tell you what applies to you.
Do you see patients from outside Florida?
Care is provided under Florida licensure, so virtual visits are for patients located in Florida. Patients travel to the Jacksonville office from across the First Coast and southeast Georgia.
Do you provide gender transition hormone therapy?
No. We do not provide this treatment and we do not make a formal referral. You can call Mayo Clinic Jacksonville at 904-953-0853 and ask about the Transgender and Intersex Specialty Care Clinic.
What happens at a first appointment?
It is an evaluation. We take a full history, discuss your goals, and where relevant draw baseline labs. For weight management, medicine is often prescribed at the first visit when it is appropriate for you.
Do you treat minors?
Injectables and most other aesthetic treatments are only for patients aged twenty one and over. A few skin services are open from age fourteen, with a parent or guardian's consent. We also see patients aged sixteen and over for medical weight management.
Payment
How can I pay?
Cash, all major credit and debit cards, and HSA or FSA cards.
Do you take insurance?
Many of our services are not covered by insurance. We can give you a superbill to submit to your insurer yourself. Lab work is not billed to insurance, and we give you the price before anything is drawn.
Are memberships or packages available?
Yes. A membership runs for at least three months and requires a card on file. Treatment packages are available, and current options and expiry terms are confirmed when you purchase.
Do you sell gift cards?
Yes. You can buy one at the office or online. They cannot be refunded, and they work toward any service or product.
Is financing available?
Monthly payment options are offered through a third party provider, under that provider's own terms. Ask at the office and we will explain how it works before you apply.
Preparing for your appointment
Why prepare questions before I come in?
We have limited time together, and it is hard to think of the right question while taking in something new. People often remember what they meant to ask on the drive home. Arriving with your questions gets you straight answers, including the ones that matter most: is this right for me, and what will I gain or lose?
What should I bring to my first appointment?
Every medicine you take, including anything over the counter and any supplement. A photo of the labels is fine. Any lab results from the past year, even if another clinic ordered them. Roughly when your symptoms started, and anything that makes them better or worse. What you have already tried, and what happened.
What should I ask at my appointment?
What do you think is most likely causing this? What would you need to measure first? What are my options, including waiting and monitoring? What are the side effects of each option? How and when will we know it is working? What is the full cost, including follow up appointments and labs?
Do you refer to a dermatologist if appropriate?
Yes. Suspected autoimmune or scarring hair loss is assessed by dermatology, and we will refer you.
Labs and monitoring
Where are labs drawn?
In house at the office. Bring any labs from the past year, including ones another clinic ordered, and we will tell you whether they are current enough to use.
How often are labs repeated?
It depends on the programme. For pellet therapy the protocol is baseline, then at six weeks, again at six months, then annually. For weight management, at every ten percent change in body weight or every three months, whichever comes first.
Why does monitoring matter so much here?
Because monitoring is how we make sure your treatment plan stays therapeutic and keeps managing your symptoms. The schedule is agreed before you start so it is not a surprise.
Visiting
Where are you located?
9191 R G Skinner Pkwy, Building 901, Jacksonville, FL 32256.
What are your hours?
Monday to Thursday 8:30am to 12:00pm and 1:00pm to 4:00pm. Friday 8:30am to 1:00pm. Closed Saturday and Sunday.
Is there parking, and is the office accessible?
The office has free on-site parking and an ADA accessible entrance.
Privacy and communication
How is my information protected?
Health information is protected in the clinic and online. Our HIPAA Notice of Privacy Practices is available at the office, and the website privacy policy explains what this site collects.
Can I opt out of marketing texts or emails?
Yes. Reply STOP to a text, use the unsubscribe link in an email, or tell any member of the team.
Can I send medical details through the website?
Please do not send detailed medical information by web form or email. Call the office instead.
Next step
Talk to us about what you are noticing
A first appointment is an evaluation. We will tell you what we think is going on and what the realistic options are.